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Returns

If, for whatever reason, you are not satisfied with your purchase, please return the unused item(s) choosing one of three options: a different size; store credit or a refund. Refunds are valid for up to 15 days from receipt of the merchandise.

Istructions for Return

To request authorisation for return, the Customer has to activate the returns procedure from the "My Orders" section of their profile.

Marè Beachwear will send you a confirmation email with instructions on how to return the item and a label to print and put on the package. The return must be made using the courier service indicated in the mail sent by  MARÈ BEACHWEAR. The number authorising the return has to be written on the shipping form, which has to be filled out as indicated in the e-mail received from the  MARÈ BEACHWEAR Returns Department.

For more information on returns and refunds, please also refer to the Returns page at www.marebeachwear.com.

Where is my order? Track the status of your order from your personal page in the "Customer Orders" section on www.marebeachwear.com.

Three types of Return are possible

Size exchange
Items can be exchanged only when a different size or a different colour of the same Item Code is available. Exchanges for a different Item code are currently unavailable.
The Free Return policy is limited to one exchange.

It is currently not possible to exchange size for orders outside the EEC.


Store Credit

As soon as the item is returned to our warehouse, Marebeachwear will send the customer a code for the amount of the returned items. The store credit can be used immediately. 

  • it can be used only once on a future order within three months of the return;
  • it is not cumulative with other store credits;
  • it must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

Refund

If the customer wishes to return the goods for a refund, the return shipping expenses (return shipping costs are 10 € within Italy while they will be equal to the outbound shipping costs for orders shipped to other countries) and any other import tax will be the sole responsibility of the customer. These costs will be deducted from the partial refund.

Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in roughly 15 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
Returns must be shipped within 15 days of the order delivery date.

 

Shipping of returned items is free of charge only for size exchange and store credit.

Any expenses related to import taxes will be deducted from the final refund.

 

Terms and conditions
The goods must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind.
Each item must be returned including all labels, packaging and accessories provided with the order received, and must not have been in any way damaged and/or altered, or used as a single outer packaging.


In the event that the customer receives damaged goods, or as a result of shipping issues from Marebeachwear's end, the customer is required to follow the instructions above. Marebeachwear reserves the right to request photographic evidence before allowing returns for damaged goods and paying the shipping costs for the return.
Swimwear and underwear (Bikini, briefs, boxers, etc.) should be tried on while wearing underwear. The returns of these items will be refused and returned to the customer in case the transparent label of hygiene protection has been removed, or if the goods show signs of use.


Marebeachwear reserves the right to reject unauthorized returns, or goods returned by couriers that differ from the one indicated in the return instructions. Acceptance of these will in any case incur a charge equal to 10% of the value of the returned goods.
Marebeachwear does not accept the returned goods if the return does not comply with all terms and conditions provided for by the return policy. In these cases the goods will be returned to the sender to the original shipping address provided by the customer.

 

With regards to the matters not specifically stated, please refer to the European Distance Selling Regulations.