Returns & Refunds
If, for whatever reason, you are not satisfied with your purchase, you may return the unused item(s), choosing one of these three options: different size, store credit or refund. Return shippings must be authorized and managed with the official courier as indicated by our Office. Returns and refunds are valid for up to 15 days from the receipt of the merchandise. At Christmas, returns are extended to January 2nd 2019. The return request must be sent no later than January 2nd in the case of orders received at Customer address before December 18th 2018.
One type of Return is possible:
If the Customer wishes to return the goods for a refund, the return shipping expenses (return shipping costs are 10 € within Italy while they will be equal to the outbound shipping costs for orders shipped to other countries) and any other import tax will be the sole responsibility of the customer. These costs will be deducted from the partial refund. Refunds will be processed as soon as returned items have been checked and accepted.
For orders paid by credit card, the refunded amount will be available to customers in roughly 15 days and within their next billing statement. Processing time may vary depending on the credit card company. Orders paid by Paypal or by bank transfer will be refunded to the original account.
Returns must be shipped within 15 days of the order delivery date. Any expenses related to import taxes will be deducted from the final refund.
TERMS AND CONDITIONS
The goods must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind. Each item must be returned including all labels, packaging and accessories provided with the order received, and must not have been in any way damaged and/or altered, or used as a single outer packaging.
In the event that the customer receives damaged goods, or as a result of shipping issues from Marè Beachwear's end, the customer is required to follow the instructions above. MareBeachwear reserves the right to request photographic evidence before allowing returns for damaged goods and paying the shipping costs for the return.
Swimwear and underwear (Bikini, briefs, boxers, etc.) should be tried on while wearing underwear. The returns of these items will be refused and returned to the customer in case the transparent label of hygiene protection has been removed, or if the goods show signs of use.
MareBeachwear reserves the right to reject unauthorized returns, or goods returned by couriers that differ from the one indicated in the return instructions. In these cases the goods will be returned to the sender to the original shipping address provided by the customer. Acceptance of these will in any case incur a charge equal to 10% of the value of the returned goods.
With regards to the matters not specifically stated, please refer to the European Distance Selling Regulations.